ITIL®

Like most organizations, chances are you're under increasing demands to reduce costs and improve efficiency - even as IT service requirements increase. That's where (ITIL®) comes in.

What is ITIL®?

ITIL® is an acronym for The Information Technology Infrastructure Library, and it provides a holistic framework of best practices. Through developing an understanding of the ITIL® processes, organizational IT services can operate more effectively and efficiently.

ITIL® is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL® outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value, in a financial sense, in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

Com-Tech Learning Solutions has an exclusive contract with Service Management Art to provide ITIL® training in BC!

About Service Management Art

Service Management Art was formed by Peter Lijnse and provides guidance to IT organizations on how to improve business with a focus on return on investment (ROI). Peter worked as an IT service management consultant and trainer for Hewlett-Packard and Pink Elephant (North America and Europe). Since 1990 he has been involved in ITIL® and CobiT for different customers in Europe, North America and South East Asia.

Peter has helped executive management decide the strategy for process implementation, developing related organizational structures, developing management information, developing training and communication strategies, and managing the internal change process.

The defining feature of any Com-Tech learning program is that all of our courses are fully customizable for your specific needs. To learn more, or to speak to an onsite course specialist about your needs, please call us now at 604.899.2400 or send us an email.